USA TCPA (FCC) compliance
contactSPACE Red enables you to make more right-party contacts, while maintaining compliance with the Telephone Consumer Protection Act (TCPA).
When predictive dialing, contactSPACE Red helps to ensure your team does not go above a 3% abandonment rate. The solution also gives you the ability to allow customers to easily opt-out if a silent call is made, in compliance with the TCPA.
With contactSPACE Red, you can also define intelligent calling logic based on the level of consent you have to contact a given phone number or customer. For example, if you do not have consent, you can first dial the customer’s landline number predictively. If the call is not answered, or not answered after a specific number of attempts, the customer’s wireless number can be dialed using click-to-call preview or progressive dialing modes, to ensure complete compliance.