By now, you’re probably aware of the power of the Twilio’s communication APIs.
But as-is, Twilio technology generally requires some level of customization to get up and running. Their solution, such as Flex and Programmable Voice, are designed to be highly programmable, rather than ready for the enterprise out-of-the-box. Meaning, you might need some development work done to get everything ready for deployment, and if you want to make wholesale changes to your setup, you might need to edit some code.
contactSPACE Red offers the capability to make changes to your interfaces, initiative setups and skills groups – all without the need to edit a single line of code. You can deploy more quickly, and minimize deployment risk, using our ready-made dialer and data management plugin for Twilio users.
Everything you do on the contactSPACE Red admin frontend, whether it be creating a new campaign, optimizing existing campaigns, or producing reports, is driven through an intuitive step-by-step interface.
With contactSPACE Red, you can create new campaigns extremely quickly, using an intuitive set-up wizard. Simply set up your data source, design a contact strategy, assign the work, and you’re good to go.
Visual interface builder
If you decide to use contactSPACE CallGuides, you can create custom agent messaging frameworks using the CallGuide visual editor.
Equip agents to handle any inbound enquiry on any channel within Flex, while also empowering them to deliver effective outbound messaging – on every single call.
First, define your workflow logic in the contactSPACE Red page-flow editor. Then, build out individual screens, including pop-outs, prompts, images, and video – without having to touch HTML, CSS, or JS (unless you want to).
Easily optimize dialer & data settings
While new campaign creation is as simple as using the campaign set-up wizard, it’s also easy to optimize your campaign settings with contactSPACE Red.
Based on contactSPACE Red reporting, you might like to edit dialer recall rules, which is as simple as going to the campaigns page and clicking the edit button.
You can also duplicate campaigns with the click of a button, allowing you to easily test out new contact and data segmentation strategies.