Case Study: Automating Outbound Dialing at a Leading Inside Sales Outsourcer

The need: automating manual dialing processes

Prior to deploying contactSPACE Red, sales reps were able to cherry-pick leads before dialing them manually, leading to poor sales outcomes and massive time wastage.

The team needed to automate record allocation and dialing across a number of different client campaigns.

The solution: a powerful, intuitive dialing platform

contactSPACE Red enables the team to design powerful custom dialing strategies, allowing them to completely automate record allocation.

Importantly, outbound dialing strategies can be designed with ease by administrators, with no IT support or coding required.

The results: more right-party contacts more often, fuelling business growth

Automating outbound dialing case study graph.

Make efficient, compliant outbound contact – with Twilio Flex or Twilio APIs