Define pitch-perfect campaigns for any occasion. You have the power to enable agents to make the best outbound calls possible.
Make efficient, compliant outbound contact using Twilio technology
For mid-market and enterprise contact centers
What is contactSPACE Red?
contactSPACE Red is a set of easy-to-configure Twilio-native plugins and APIs that help you meet specific functionality needs.
We help mid-to-large sized contact centers make better outbound contact, using Twilio technology, including Twilio Flex.
We also offer consulting and development services to help you ensure a smooth transition to Twilio-powered outbound.
Call orchestration, data management & auto dialing
Create smart outbound campaigns, and make the right contact, at the right moment.
For example, automatically deduplicate inbound form entries, and push them to the front of the queue to dial immediately. Then, set up other contact strategies for existing data, to dial with a different priority.
Power through your leads with our intelligent predictive dialer, or design more precise nurturing strategies with our preview or progressive dialers.
Complete compliance
Stay fully compliant with relevant rules and regulations at a state, national, and international level, such as the TCPA, and GDPR.
contactSPACE Red can help you create compliance rules that meet the needs of your specific organization.
Limit over-dialing while maximizing outbound effectiveness – with contactSPACE Red.
Optional scripting, workflow, and UI solutions
Keep agents on message, without relying on clunky external software.
Instead, guide your users through each conversation dynamically – integrating customer data into the user interface, with contactSPACE Red CallGuides®.
Alternatively, use custom-built Flex or non-Flex interfaces in conjunction with contactSPACE Red APIs to handle dialing and data management.
Deploy faster, with native Twilio integrations
contactSPACE Red integrates natively with Twilio products including Voice, SMS, Flex, Insights, Segment, and more, using TaskRouter and Event Streams. This allows you to easily build and deploy the right solution for your team, while minimizing cost and complexity.
Most customers deploy contactSPACE Red using our Headless integration method, which allows you to easily build a customized solution using contactSPACE APIs.
We also have a plugin-based deployment option available for Twilio Flex users.
Scalable solutions
contactSPACE technology is built for scale, allowing you to easily make outbound contact with thousands or tens of thousands of agents, or rapidly increase capacity in periods of high demand.
Our solutions are used by some of the world’s largest financial institutions, nonprofits, utilities companies, and more.
Wizard-driven set-up and design. Easy as pie.
No programming knowledge is necessary to design and optimize contact strategies. Managers can create campaigns and edit existing ones through an intuitive step-by-step process.
Optional agent UI.
Don’t have a Flex UI ready built? Use contactSPACE CallGuides to empower agent success.
Drag and drop WYSIWYG editor. Define and optimize your own UX.
Edit agent interfaces, custom reports and admin dashboards on the fly with our drag-and-drop visual editors. Place images, text, data fields, and notes exactly where you want them as changes are required.
About Us
contactSPACE Red is engineered by the team at contactSPACE.
With decades of combined experience in the contact center industry, our team is more than ready to help your organization achieve better business outcomes.
We are a certified Twilio Gold Consulting Partner, with extensive experience working with Twilio – collaborating on outbound-enabled deployments and building contact center solutions. Our customers make millions of calls each month using Twilio technology, and our solutions are trusted by Fortune 500 companies in industries such as healthcare, banking, financial services, and more.
We are also ISO 27001 certified, meaning that we follow a strict framework of security protocols to keep customer data secure.
