Define pitch-perfect campaigns for any occasion. You have the power to enable agents to make the best outbound calls possible.
What is contactSPACE Red?
contactSPACE Red is a set of easy-to-configure Twilio-native plugins and APIs that help you meet specific functionality needs.
We exist to help you make better outbound contact, using Twilio technology, including Twilio Flex.
We also offer consulting and development services to help you ensure a smooth transition to Twilio-powered outbound.
Call orchestration, data management & auto dialing
Create smart outbound campaigns, and make the right contact, at the right moment.
For example, automatically deduplicate inbound form entries, and push them to the front of the queue to dial immediately. Then, set up other contact strategies for existing data, to dial with a different priority.
Power through your leads with our intelligent predictive dialer, or design more precise nurturing strategies with our preview or progressive dialers.
Complete compliance
Stay fully compliant with relevant rules and regulations at a state, national, and international level, such as the TCPA, and GDPR.
contactSPACE Red can help you create compliance rules that meet the needs of your specific organization.
Limit over-dialing while maximizing outbound effectiveness – with contactSPACE Red.
Optional scripting, workflow, and UI solutions
Keep agents on message, without relying on clunky external software.
Instead, guide your users through each conversation dynamically – integrating customer data into the user interface, with contactSPACE Red CallGuides®.
Alternatively, use custom-built Flex or non-Flex interfaces in conjunction with contactSPACE Red APIs to handle dialing and data management.
Seamless integrations
Push and pull data to/from your CRM directly from the agent screen, driving productivity and minimizing wrap time.
Effortlessly develop custom CallGuides® to integrate scripting functionality, customer/lead data, and user call outcome logging in a single interface.
Use our integration module or custom APIs to get connected to the world’s leading CRMs, donor management platforms, and payment processing solutions.
Deploy faster
contactSPACE Red can help you get up and running with Twilio in time for your go-live date.
Our plugins can be easily configured, allowing your team to begin making quality outbound contact much more quickly.
We also offer development and advisory services, to help ensure a smooth outbound-enabled Twilio deployment.
Wizard-driven set-up and design. Easy as pie.
No programming knowledge is necessary to design and optimize contact strategies. Managers can create campaigns and edit existing ones through an intuitive step-by-step process.
Optional agent UI.
Don’t have a Flex UI ready built? Use contactSPACE CallGuides to empower agent success.
Drag and drop WYSIWYG editor. Define and optimize your own UX.
Edit agent interfaces, custom reports and admin dashboards on the fly with our drag-and-drop visual editors. Place images, text, data fields, and notes exactly where you want them as changes are required.
About Us
contactSPACE Red is engineered by the team at contactSPACE.
With decades of combined experience in the contact center industry, our team is more than ready to help your organization achieve better business outcomes.
We have extensive experience working with Twilio, collaborating on outbound-enabled deployments and building contact center solutions. Our customers make millions of calls each month using Twilio technology.
We are also ISO 27001 certified, meaning that we follow a strict framework of security protocols to keep our customer data secure.
