The need: overcoming complexity when switching to Twilio technology
As a large US-based nonprofit, this organization was looking to use Twilio SendGrid, SMS, and Segment, to streamline their supporter interactions on digital channels.
The charity wanted to deliver a better donor experience, whilst also consolidating workloads that had previously been carried out using a multitude of different tools.
One of the tools the organization had previously employed was an outbound dialing solution, which was used by the donor engagement team to call supporters, and improve fundraising results.
Importantly, the organization needed a solution that would allow them to ensure compliance with relevant dialing regulations, such as TCPA and other state-level rules.
The organization needed a way to make efficient outbound contact using Twilio Flex, as they did not have the resources or time available to build their own TCPA-compliant outbound voice solution.